Skills
Content from the Library
Jamstack Radio Ep. #147, Secure Local Dev Environments with Chris Stolt and Ben Burkert of Anchor
In episode 147 of Jamstack Radio, Brian speaks with Chris Stolt and Ben Burkert of Anchor about securing local development environments. This talk explores dev/prod parity and how Anchor’s taking a developer-first approach to addressing the pains of internal TLS.
Customer Success: The Art Of Upselling
Don MacLennan is joined by a panel of customer success experts from Heroku, PagerDuty & RainforestQA to deconstruct the “Listen, Learn, Engage” framework and examine how each company goes about gathering user feedback, observing usage patterns and engaging customers in a meaningful way.
Delivering Customer Support to Developers
Heroku has seen massive growth over the years. This growth has come with periods of crippling ticket volume from demanding customers. Hear how the support team survived these dark periods while ultimately transforming the support org into a lean team providing 24/7 support with manageable ticket volume growth.
