Erin McKeown
Sr. Director of Engineering, Resilience, Zendesk
Erin is the Sr. Director of Engineering, Resilience, at Zendesk. In her 15+ years in the tech industry, she has focused on driving integrated resilience programs for top organizations including Zendesk, Google, and Salesforce. Her areas of expertise include...
Skills
Observability & Incident Response
The practice of operational reliability: instrumentation, monitoring, SLO setup, incident response, on-call design, and day-to-day reliability operations. Covers alerting strategies, error budgets, incident management processes, and blameless postmortems.
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Resilience Engineering
The organizational side of reliability: learning from incidents, sociotechnical analysis, chaos engineering philosophy, and the limits of purely technical approaches. Covers incident analysis methods, safety culture, adaptive capacity, and building organizations that learn from failure.
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