Customer Health Insights\r\n
- Introduction
- The Evolution of CS at Looker
- Defining Success for Your Customer
- Focusing on What Matters
- Start Small
- Rallying the Company Around Health Scores
- Understanding the Data
- In Conclusion
\r\n
Q&A\r\n
- Real-Time Data and Health Scores
- Sharing Health Scores with Customers
- Using Scores to Target
- Changing Metrics Over Time
- Trusting Your Gut
- Where to Start
- From User to Customer
\r\n

",{"_107":5458,"_5292":5416,"_26":5294},{"_107":5456,"_5292":5457,"_26":5294},{"_107":5454,"_5292":5455,"_26":5294},"7G5aixlASeRp","8e602a24-e315-408e-95b7-e71b21d6933e","TQd6n3OrYRjr","9a916529-be57-4930-83ad-cb52f3ff2d90","kbd98PNi7HoB","items",[5515,5516,5517],"recent",[5463,5464,5465],{"_5466":5501,"_93":5502,"_5440":-5,"_5470":5503,"_50":5504,"_14":5505,"_5474":5475,"_63":5506,"_5477":5478},{"_5466":5487,"_93":5488,"_5440":-5,"_5470":5489,"_50":5490,"_14":5491,"_5474":5475,"_63":5492,"_5477":5478},{"_5466":5467,"_93":5468,"_5440":5469,"_5470":5471,"_50":5472,"_14":5473,"_5474":5475,"_63":5476,"_5477":5478},"content",[5479],17,"https://cdn.sanity.io/images/50q6fr1p/production/28801f05c737cc57c3c04d467a0a54838fc70ad0-1200x630.png","objectID","9d8377ac-25e6-47b7-8e40-22ee9a7cb43e","2026-08-27T16:38:00.000Z","understanding-code-by-treating-it-as-a-graph","templateType","default","Is the Key to Understanding Code Treating it as a Graph?","typeName","blogArticle",{"_107":5480,"_26":187,"_188":5481,"_190":5482,"_192":193},"d8cde6678d08",[5483],[],{"_107":5484,"_26":196,"_197":5485,"_199":5486},"27e674f3e7de",[],"Treating software as a graph may be the key to quickly understanding and maintaining software in the age of AI. Open-source creator Vitali Avagyan explains.",[5493],20,"7f2db4aa-8e93-45db-a467-a326acd92cfb","2026-10-02T19:09:00.000Z","long-horizon-agents-part-2-memory-is-more-than-recall","Long-Horizon Agents, Part 2: Memory Is More than Recall",{"_107":5494,"_26":187,"_188":5495,"_190":5496,"_192":193},"82f5581705a2",[5497],[],{"_107":5498,"_26":196,"_197":5499,"_199":5500},"4283a07b60d3",[],"Agents need persistent memory to become performant for long-horizon jobs. Amir Zohrenejad surveys the state of agentic memory and covers what’s missing.",[5507],16,"616147c4-aa4e-4ab9-83ae-f20398e6871d","2026-10-20T16:48:00.000Z","how-to-orchestrate-multiple-agents-from-the-terminal","How to Orchestrate Multiple Agents from the Terminal",{"_107":5508,"_26":187,"_188":5509,"_190":5510,"_192":193},"19b8b2c958d1",[5511],[],{"_107":5512,"_26":196,"_197":5513,"_199":5514},"0cbb628f4fd2",[],"Open-source creator Gaurav Gosain explains how his work with terminal multiplexers led him to build multi-agent orchestration.",{"_5466":5547,"_93":5548,"_5440":5549,"_5470":5416,"_5550":5551,"_50":5552,"_14":5553,"_63":5554,"_5477":27},{"_5466":5533,"_93":5534,"_5440":5535,"_5470":5457,"_50":5536,"_14":5537,"_63":5538,"_5477":5524},{"_5466":5518,"_93":5519,"_5440":5520,"_5470":5455,"_50":5521,"_14":5522,"_63":5523,"_5477":5524},[5525],"26:59","https://cdn.sanity.io/images/50q6fr1p/production/f3b4f78a1ea2d84b1c8e50de149984adb0be1ea6-3000x3000.jpg","2024-04-25T07:10:00.000Z","jamstack-radio/ep-146-help-desks-for-modern-teams-with-brian-levine-of-yetto","Jamstack Radio Ep. #146, Help Desks for Modern Teams with Brian Levine of Yetto","podcastEpisode",{"_107":5526,"_26":187,"_188":5527,"_190":5528,"_192":193},"b175e5b95271",[5529],[],{"_107":5530,"_26":196,"_197":5531,"_199":5532},"a64c76d0cc8d0",[],"In episode 146 of Jamstack Radio, Brian Douglas speaks with Brian Levine of Yetto about customer support. Together they explore the pain points that lead small companies to adopt help desks or support tech stacks, as well as solutions for bolstering customer success like tools and hiring practices.",[5539],"45:52","https://cdn.sanity.io/images/50q6fr1p/production/7ea1ac95f080e818e315f3d91637dfc40a2b5855-3000x3000.jpg","2025-04-08T07:10:00.000Z","platform-builders/ep-2-charging-customers-was-a-mistake-with-jamie-davidson","Platform Builders Ep. #2, Charging Customers was a Mistake with Jamie Davidson",{"_107":5540,"_26":187,"_188":5541,"_190":5542,"_192":193},"f2f1d3177db9",[5543],[],{"_107":5544,"_26":196,"_197":5545,"_199":5546},"174275e3dbee0",[],"In episode 2 of Platform Builders, Jamie Davidson, CEO of Vitally, joins Christine Spang and Isaac Nassimi to discuss the evolution of customer success platforms. They explore Vitally's journey from a customer data tool to a comprehensive platform, the strategic decisions behind product development and fundraising, and the impact of AI on the future of customer success. Davidson also shares insights on innovating customer engagement and building a platform that empowers both customer success teams and the wider business.",[5555],1071.981533,"https://image.mux.com/I7J3w7i4O0002fDdXADlVgro4LdwbramIS/thumbnail.png","poster","mux","2026-08-13T18:04:00.000Z","customer-success-in-the-age-of-ai","Customer Success in the Age of AI",{"_107":5556,"_26":187,"_188":5557,"_190":5558,"_192":193},"e1a2b3c4d5f6",[5559],[],{"_107":5560,"_26":196,"_197":5561,"_199":5562},"a1b2c3d4e5f6",[],"Tailscale VP of CX Travis Perkins on customer success in the age of AI: optimize the repetitive work without destroying the customer signals that feed your roadmap, keep humans in the loop as your moat, and get from reactive to proactive with a golden path, drift detection, and a bootstrap CS stack.",{"_107":5564,"_26":187,"_188":5565,"_190":5566,"_192":193},"b7ca7d21b19d",[5567],[],{"_107":5568,"_26":196,"_197":5569,"_199":71},"b7ca7d21b19d0",[],"2023-04-21T21:45:14Z","7e3a37a4-a56d-440a-85a2-de52431c5fde","3wgj8X5vear6qceF9bUPYZ","2024-11-12T22:18:04Z","ctaType","email","decoration","decorationPosition","top_left",[5585],"label","Subscribe Now","https://share.hsforms.com/1_KYaR4lAQm-C8_9H7r4MIwqdoyu","Subscribe to Heavybit Updates","override",{"_107":5586,"_26":187,"_188":5587,"_190":5588,"_192":193},"481da9627862",[5589],[],{"_107":5590,"_26":196,"_197":5591,"_199":5592},"4eeeef09e3560",[],"You don’t have to build on your own. We help you stay ahead with the hottest resources, latest product updates, and top job opportunities from the community. Don’t miss out—subscribe now.",{"_95":21,"_5438":5249},"ua","Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)","hideBanner",{"_5616":5617,"_5618":5619,"_5620":5621,"_5622":5623},"ENV",{"_5600":5601,"_5602":5603,"_5604":5605,"_5606":5607,"_5608":5609,"_5610":5611,"_5612":5613,"_5614":5601,"_5615":5601},"SANITY_DATASET","production","ALGOLIA_INDEX","heavybit-library","ALGOLIA_APPLICATION_ID","0QCKBC1FMK","ALGOLIA_SITEWIDE_INDEX","heavybit-sitewide","ALGOLIA_JOBS_INDEX","heavybit-jobs","MUX_ENV_KEY","dRI98bL8ze03gYDL6-Ogle2Js","ALGOLIA_SEARCH_API_KEY","7733fdd199ec7af7ee2923ec39c3f036","MODE","VITE_CONTEXT","footer",{"_5773":5774,"_5775":5776,"_5265":5777},"globalConfig",{"_72":5770},"header",{"_5659":5660,"_5661":5662},"skills",{"_5624":5625,"_5626":5627,"_5628":5629,"_5630":5631,"_5632":5627,"_5633":5634,"_5635":5636,"_5637":5638,"_5639":5640,"_5641":5642,"_5643":5644,"_5645":5646,"_5647":5648},"cardButtonText","View skill","connectHeading","Connect your agent","connectSteps","Add the endpoint below to your harness: Claude Code, Codex, Claude, Cursor, ChatGPT, or another that supports MCP.\nSign in to your Heavybit account with Google or GitHub when your agent asks. It's free, and your first sign-in creates the account.\nTell your agent what you're working on. It finds the right skill, or you can ask for one by name.","crucibleCta",{"_5223":5649,"_5580":5627,"_5266":5634,"_63":5650},"crucibleLabel","crucibleUrl","https://crucible.heavybit.com/mcp","drawsFromLabel","Built from what these operators shared","explainerBody","A skill is a set of working instructions your agent loads when you need it, built from the strategies operators shared in the Heavybit Library. It guides the work and you still do it. Heavybit reads and approves every skill before it ships, and keeps updating skills as new content enters the Library. Skills are plain text, so you or your agent can read any skill in full before acting on it. Your agent decides how to apply a skill, so check its work; if a skill gets something wrong, ask your agent to report it or email platform@heavybit.com.","explainerHeading","What a skill is","searchPlaceholder","Search skills: pricing, launch, SOC 2...","skillEyebrow","Heavybit Skill","sourcesHeading","Built from the Heavybit Library","sourcesIntro","The operators behind this skill shared what they know in these talks, podcasts, and articles. Every one is free in the Heavybit Library.",[5651],"Connect your agent to Crucible, Heavybit's MCP server",{"_107":5652,"_26":187,"_188":5653,"_190":5654,"_192":193},"intro",[5655],[],{"_107":5656,"_26":196,"_197":5657,"_199":5658},"intro0",[],"One endpoint gives your agent every Heavybit Skill, a search of the Heavybit Library, and a direct line to Heavybit. Sign in free with Google or GitHub. Skills load when your agent needs them, so there is nothing to download or update.","announcementBar",{"_5762":5763,"_5764":-5,"_5765":31,"_5766":5767,"_199":5768,"_87":5769},"headerNavLinks",[5663,5664,5665,5666,5667],{"_107":5743,"_5669":5744,"_5580":5745,"_5266":5746,"_5672":12,"_63":5747},{"_107":5728,"_5669":5729,"_5580":5730,"_5266":5731,"_5672":12,"_63":5732},{"_107":5710,"_5669":5711,"_5580":5712,"_5266":5713,"_5672":12,"_63":5714},{"_107":5674,"_5669":5675,"_5580":5676,"_5266":5677,"_5672":12,"_63":5678},{"_107":5668,"_5669":-5,"_5580":5670,"_5266":5671,"_5672":31,"_63":5673},"3702498a502c","dropdown","Contact","/press","mobileOnly","Navigate to contact page","4bec0dd665d4",[5679,5680,5681,5682,5683,5684,5685],"Library","/library","Navigate to library page",{"_107":5707,"_5580":5708,"_5266":5709,"_63":5708},{"_107":5703,"_5580":5704,"_5266":5705,"_63":5706},{"_107":5699,"_5580":5700,"_5266":5701,"_63":5702},{"_107":5695,"_5580":5696,"_5266":5697,"_63":5698},{"_107":5692,"_5580":5693,"_5266":5694,"_63":5693},{"_107":5689,"_5580":5690,"_5266":5691,"_63":5690},{"_107":5686,"_5580":5687,"_5266":5688,"_63":5687},"66773779036c","DevToolsDigest","/devtoolsdigest","2ead3bd14715","Reports","/reports","ac06751f0372","Collections","/library/collections","1f3fb936f3b9","Podcast Network","/library/podcasts","Navigate to podcasts page","6526c69f5260","Videos","/library?filter=videos","Watch educational videos in Heavybit's Library","63e48d609548","Articles","/library?filter=articles","Read educational articles in Heavybit's Library","76b0479bfae2","Skills","/library/skills","716b76469486",[5715,5716,5717],"Community","/community","Navigate to community page",{"_107":5725,"_5580":5726,"_5266":5727,"_63":5726},{"_107":5722,"_5580":5723,"_5266":5724,"_63":5723},{"_107":5718,"_5580":5719,"_5266":5720,"_63":5721},"23077fca0e2f","DevGuild","/devguild","Navigate to devguild page","1fb7c9c465d0","Advisors","/community/advisors","3a177efc4649","Events","/events","90b68b861c06",[5733,5734],"Portfolio","/portfolio","Navigate to portfolio page",{"_107":5739,"_5580":5740,"_5266":5741,"_63":5742},{"_107":5735,"_5580":5736,"_5266":5737,"_63":5738},"e50fa43ad2e7","Jobs","/jobs","Portfolio Company Jobs","d481fcbbd3af","Spotlights","/portfolio/spotlights","Navigate to spotlights page","a8d641babed2",[5748,5749,5750],"About","/about","Navigate to about page",{"_107":5758,"_5580":5759,"_5266":5760,"_63":5761},{"_107":5754,"_5580":5755,"_5266":5756,"_63":5757},{"_107":5751,"_5580":5752,"_5266":5671,"_63":5753},"84e68f9f5c33","News","Navigate to press page","3d279775d73b","FAQ","/faq","Navigate to FAQ page","964627410473","Team","/team","Navigate to team page","buttonText","RSVP","end","show","start","2026-10-20T21:46:59.960Z","🐺 [Oct 28] GitBlame: Werewolf Happy Hour @GitHub Universe","https://luma.com/gitblame-werewolf",{"_26":5440,"_73":5771},{"_5292":5772,"_26":5294},"image-32fdfae4fd13b8f9a3c5bf6b13a635068cb0ecbb-1332x529-png","emailSubscription",{"_5223":5845,"_5846":5582},"footerColumns",[5809,5810,5811],[5778,5779,5780,5781,5782],{"_107":5804,"_5784":5805,"_87":5806},{"_107":5799,"_5784":5800,"_87":5801},{"_107":5794,"_5784":5795,"_87":5796},{"_107":5789,"_5784":5790,"_87":5791},{"_107":5783,"_5784":5785,"_87":5786},"639729864c2d","icon",{"_26":5333,"_73":5787},"https://www.tiktok.com/@heavybitindustries",{"_5292":5788,"_26":5294},"image-48ac9473e30341c4bee9f6634b77b6f8f1dd6b2f-849x980-webp","a100f6448036",{"_26":5333,"_73":5792},"https://www.instagram.com/heavybitindustries/",{"_5292":5793,"_26":5294},"image-b38b7ee9ccd05f61ca43d5b29fe7058f822f87eb-512x512-webp","fae1cc0df5c6",{"_26":5333,"_73":5797},"https://www.youtube.com/c/heavybit",{"_5292":5798,"_26":5294},"image-6c548d2e815d1fb3b3077c9b8be1ec251e1bc418-512x512-png","5348b028f0d41c3dac62b3dd2b5531ee",{"_26":5333,"_73":5802},"https://www.linkedin.com/company/heavybit",{"_5292":5803,"_26":5294},"image-01bd92eb06873bdc30b1cb5f9c78b1ef5a9559d4-512x512-png","ee025c96397c",{"_26":5333,"_73":5807},"https://twitter.com/heavybit",{"_5292":5808,"_26":5294},"image-9d618da0948299428b29e5d499af3fa5369a24d2-20x20-svg",{"_107":5837,"_5813":5745,"_5459":5838},{"_107":5825,"_5813":5712,"_5459":5826},{"_107":5812,"_5813":5676,"_5459":5814},"ea618aa34610","heading",[5815,5816,5817,5818],{"_107":5822,"_5580":5823,"_5266":5677,"_63":5824},{"_107":5821,"_5580":5696,"_5266":5697,"_63":5698},{"_107":5820,"_5580":5687,"_5266":5688,"_63":5687},{"_107":5819,"_5580":5708,"_5266":5709,"_63":5708},"5656520aaacf","96a97ceba3a2","e1673433290e","c82a64edc4dd","Blog","Navigate to browse on library page","a584a6acf07b",[5827,5828,5829,5830],{"_107":5836,"_5580":5726,"_5266":5727,"_63":5726},{"_107":5835,"_5580":5719,"_5266":5720,"_63":5721},{"_107":5834,"_5580":5736,"_5266":5737,"_63":5738},{"_107":5831,"_5580":5832,"_5266":5833,"_63":5832},"e22bfa6b2330","Inclusion","/community/diversity-and-inclusion","feb038ce46a1","e2d5641ef7de","4358699f4ca4","30a87ef6e7c1",[5839,5840,5841],{"_107":5844,"_5580":5730,"_5266":5731,"_63":5732},{"_107":5843,"_5580":5759,"_5266":5760,"_63":5761},{"_107":5842,"_5580":5752,"_5266":5671,"_63":5753},"398a9b50e214","42666d0b3987","3dfef1283ab5","Unlock success from technical pioneers in software infrastructure. We send the best strategies, tools, and industry updates directly to your inbox.","targetURL"]

Customer Health Insights with Looker’s Colin Zima

Speakers