In this session, Nora Jones of Jeli discusses how engineering orgs can stop burning out teams, stop damaging customer relationships, and master IM as a practice with the Howie (short for “How we got here”) IM framework.
Subscribe to Heavybit Updates
You don’t have to build on your own. We help you stay ahead with the hottest resources, latest product updates, and top job opportunities from the community. Don’t miss out—subscribe now.
Content from the Library
Getting There Ep. #7, The March 2023 Datadog Outage with Laura de Vesine
In episode 7 of Getting There, Nora and Niall speak with Laura de Vesine of Datadog. Laura shares a unique perspective on the March 2023 Datadog outage, how the incident was handled internally, the resulting damage of the outage, and the many lessons learned.
Incident Response Round Table
Panelists from Zendesk, Spotify, and Salesforce have a candid round table discussion about their scar tissue and key takeaways from actual incidents in their experiences.
Getting There Ep. #3, The October 2021 Roblox Outage
In episode 3 of Getting There, Nora Jones and Niall Murphy unpack the Roblox outage of October 2021. Together they review the incident report, discuss the contributing factors and the users affected, and examine the attributes of Roblox’s business model that led to this 73-hour outage.